Royal Building Products

Royal® Preferred Contractor Training FAQ

Royal® Preferred Contractor Training

1. Is Royal® Preferred Contractor Training an accredited school? expand_more

No, this site supports online training needs to become a Royal Preferred Contractor and can be used for continuing education. All courses and exams are 100% free.

2. How do I become a Royal Preferred Contractor? expand_more

Click here for details on becoming a Royal Preferred Contractor.

ACCOUNT CREATION & MANAGEMENT

3. How do I register to become a member? expand_more

Click here to complete the registration form to gain access to all courses.

4. How can I stay logged in to my account? expand_more

Check "Remember me" when logging in to your account.

5. Why do I need to register and what will you do with my information? expand_more

Registration is necessary to take a course and to ensure proper reporting of quiz completions.

6. What will you do with my information once I register? expand_more

We will use the quiz results and reporting as a way to track completed training for approved contractors for each brand. As a preferred contractor, you must complete the required online training.

7. How do I update the information in my profile? expand_more

Once you've logged in, click the profile link (small gear icon) by your name at the top of the page.

8. How do I change my password? expand_more

Once you've logged in, click the profile link (small gear icon) by your name at the top of the page.

FIND AND TAKE A COURSE

9. How do I launch a course? expand_more

You must be logged in to take a course. If you are not a member, you may register and create a profile.

10. Tests and Quizzes: How do I take the test that follows a course? expand_more

Course exams begin automatically after you have viewed the video.

11. What if I fail the quiz? expand_more

If you fail the quiz, you can retake it as many times as is necessary for you to pass it.

12. How do I retake a quiz if I didn't pass it? expand_more

Click on “Retry Quiz” button on the results page, this will allow you to go back and retake the quiz.

13. How are the courses scored? expand_more

You must receive an exam score of 100% to receive credit for taking the course. If you do not score a 100%, you can re-take the exam as many times as you need to pass.

14. How can I see my "transcript" of all courses taken? expand_more

Once you've registered for a course, it will appear within the My Course dashboard.

15. How can I print a Certificate of Completion? expand_more

Once you've completed a course and passed its exam (with a score of 80% or higher), it will appear within the My Courses dashboard. Under "Certificates" click the Download link to view and print a certificate for the course.

BROWSER AND TECHNICAL ISSUES

16. What are the suggested minimal system requirements for viewing content? expand_more

Royal Building Contractor Training will run best if your set-up meets the following minimum requirements.

One of the following browsers:
1. Windows: Internet Explorer 10+, Firefox 1.x and later, Google Chrome, Opera 9.5 and later
2. Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
3. Linux: Firefox 1.x and later, Google Chrome, Chromium

HTML5:
1. Google Chrome 14 or later on Windows or Mac
2. Safari 5.1 or later on Mac
3. Mobile Safari in Apple iOS 5.0 or later on iPad/iPhone

Apple iOS: Articulate Mobile Player in Apple iOS 5.0 or later on iPad
Android: Articulate Mobile Player

17. How do I install the Adobe Flash Player? expand_more

Updated January 2021…We have learned Adobe will no longer be supporting Flash Player after December 31, 2020 and Adobe will block Flash content from running in Flash Player beginning January 12, 2021. Adobe strongly recommends all users immediately uninstall Flash Player to help protect their systems. You may find further information here: https://www.adobe.com/products/flashplayer/end-of-life.html.